Christian Mayne

So, I've got my Facebook account back and it was literally by chance. Three days after my account was hacked I received an email from Facebook inviting me to take part in a paid study. As this invite came from a real person with an @fb.com email address I agreed to take part in the study and sent the real person an email asking if they could assist in getting my account back. I received no reply to this message. A few days later I received another email confirming my place on the ...

So, Last week my account was hacked and I was kicked off Facebook. It wasn't my fault, but Facebook don't want to give me the account back and I'm passed caring. I've written about this in detail here. But this whole process set me thinking about my relationship with big tech. For the last 16 years I have been handing my data, personal photos, work information, location, interests and thoughts to an enormous faceless tech giant who has whored out this information willy-nilly, ...

I have today submitted a Subject Access request to Facebook Ireland Ltd using the sample Data Request form found here following advice the Ruben Verborgh's excellent blog on the subject here.  I've sent it recorded delivery. Will it get through to a human being? Who knows?

I have contacted support about our Facebook Ads account which has been used fradulently, racking up 20x our daily budget per day. The process went as follows: Search Facebook for several hours to find somewhere to submit an Ads related support ticket Submit a support ticket to any of the departments as none of them are relevant to your enquiry but it's all that can be done Facebook reply instantly telling you the ticket has been closed and tellingyou to type "Re-Open case" to reopen ...